"Aunt Rita says she never got the link"
Our number-one real-world question, and nothing is wrong with you or your aunt. Where invite links go, and how to get one into her hands.
Try this first
- Have her check the spam or junk folder, and the "Promotions" tab if she uses Gmail. That's where these end up more often than anyone would like.
- Resend the invite by a channel she actually reads — if she never checks email, text it; if she doesn't text, have a grandchild deliver it.
- If you're in the same room (or will be on Sunday), skip all of that: open the link on your own phone and hand it to her.
- Reassure her there's nothing to sign up for. The link just opens; she can add her memory without creating an account or a password.
What's going on
This is the question we get more than any other, and nothing is wrong with you or your aunt. Email is simply unreliable at the exact demographic family archives care most about — spam filters, unread inboxes, and "I don't do email, dear" are facts of life, not failures.
That's also why contributors don't need accounts. The whole design assumes an eighty-year-old with a story and no patience for passwords: the link opens, she tells her story, done. Your job is only to get the link physically in front of her, by any means necessary.
The highest-success delivery method we know of is not technological: hand her your phone with the page already open, and ask her about the story you actually want.
If that didn't work
If the link opens but she gets stuck somewhere past it, or the invite genuinely never arrives anywhere, write to [email protected] and we'll help you get Aunt Rita in. We consider it a personal mission.
Still stuck? [email protected] — a person reads every message.