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HELP · TROUBLESHOOTING · 3 MIN

I accidentally changed (or ruined) a memory

Breathe. Every edit keeps the previous version in revision history — nothing was silently lost, and the old words are one restore away.

Try this first

  1. Stop editing the memory. You haven't destroyed anything, but a still surface is easier to work with.
  2. Open the memory's revision history. Every saved version is there, newest to oldest.
  3. Find the version from before the accident and read it to be sure it's the one.
  4. Restore it. The restoration itself becomes a new revision, so even the fix is undoable.

What's going on

Every edit to a memory keeps the version before it. Overwrote your grandfather's story in his exact words with a summary? The exact words are still there. A well-meaning relative "tidied" a story into blandness? The original telling is one restore away. In a family archive, yesterday's version of a story can be irreplaceable — so we never silently discard one.

Deletion is the one genuinely destructive act, which is why deleting asks you to confirm and means it. If you're staring at a confirmation prompt wondering whether you're sure: that hesitation is the prompt doing its job.

OUR PROMISE

Editing never destroys the past. Prior versions of a memory are kept and recoverable — nothing in your archive is silently lost to an edit.

If that didn't work

If you can't find the version you need, or something was deleted and the family wants to talk about what's recoverable, write to [email protected]. Bring whatever details you remember; we'll do our best.

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"I submitted a memory and it vanished"My export, book, or tribute video is taking a long time

Still stuck? [email protected] — a person reads every message.

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DearestEllie is an independent service operated by Michael Davis in Wilmington, North Carolina. It is not a 501(c)(3) organization. Contact: [email protected]