My payment failed. Will I lose the archive?

No — and this is the promise we're proudest of. A failed card, an expired card, a lapsed plan: none of it ever hides a memory, locks a family out, or holds an archive hostage. Remembrance is never gated by billing. Fix the card whenever it's convenient; the archive doesn't hold its breath.

If a plan lapses for a long time, the worst case is losing the plan's extras going forward — never access to what your family has already kept, and never the free full export. Money problems should never be memory problems.